Children’s Physicians values the relationships we have with our patients and their families. We are committed to providing the best care for your child, and working to ensure that your experience with us is a positive one. This commitment to you includes posting our provider’s patient experience ratings online.
These ratings and comments are determined by you, our patient families, when you complete our patient experience survey following an office visit. Results are verified by NRC Health, a leading company in the health care research industry.
About Our Survey
Our patient experience survey is sent by email or an automated phone call to the families of Children’s Physicians patients within a few days of their appointments. The parent or guardian of the patient is asked to complete the survey and provide comments regarding specific aspects of care. We use this feedback to improve and enhance our care and the experience we provide.
Ratings and Comments
Children’s Physicians uses a medical practice survey created by NRC Health to align with national standards and benchmarking. Responses to this survey guide areas of focus for us and help us to determine opportunities for improvement.
Because communication between the provider, the patient and the family has a strong influence on the overall care experience, we calculate our star ratings based on responses to these questions:
- Did this provider explain things in a way that was easy to understand?
- Did this provider listen carefully to you?
- Did this provider show respect for what you had to say?
- Did this provider spend enough time with you?
Each of our Children’s Physicians offices also asks:
- How likely would you be to recommend this facility to your family and friends?
Responses to this question are the basis for the star rating for each office and our Children’s Physicians practice as a whole.
Our Commitment to Transparency
We post all relevant feedback – whether it’s positive or negative. There are exceptions for comments that are not related to the Children’s Physicians care experience, use offensive or malicious language, are defamatory, or that risk the privacy of our patients (names, appointment details, sensitive medical needs, etc.). Every provider rating is published regardless of comment status.
Providers without Ratings
Industry best practice is clear that more data provides a more accurate picture. We require a minimum of 30 completed patient surveys in a rolling 12-month period before we post a provider rating. This ensures the data you see are valid and meaningful.